Cisco Unified Customer Voice Portal Implementation

Course #	CVPI
Course Dates	11/08/2010 - 11/12/2010
Course Description	Cisco Customer Voice Portal Implementation is a hands-on, instructor-led course that presents the topology of the product’s three deployment models - Queue and Transfer, Stand-alone and Full Feature. The course focuses on installation, configuration and scripting for the Full Feature deployment model, which includes the Queue and Transfer, and Stand- alone models. Lab exercises address the configuration of all CVP product components as well as external components including gateways, gatekeepers, CallManager, ICM and CVP Studio so as to properly interface with CVP. The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring. The purpose of the course is to enable a learner to achieve working-level competency for working with CVP 7.0
Course Categories	Cisco, CISCO Contact Center
Course Schedule Info	9:00 to 5:00 daily
Course Objectives	•Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model •Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model •Group, summarize and complete the steps necessary to configure a functional Unified CVP comprehensive deployment model with Unified ICME •Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP •Demonstrate setup and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS) •Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing •Associate VoiceXML as a technology and the benefits it provides to Unified CVP •Install and configure the CVP VoiceXML Solution for Unified CVP •Define and discuss security and reporting as it relates to a Unified CVP Solution •Define High Availability (HA) solutions including Diagnostics and Troubleshooting as it relates to a Unified CVP Comprehensive solutions
Who Should Attend?	N/A
Course Prerequisites	nterconnecting Cisco Network Devices (ICND1 and 2) •Cisco IP Telephony Part I (CIPT1) •Implementing Cisco Voice Gateways and Gatekeepers (GWGK) •Cisco Intelligent Contact manager Product Training (ICMPT 1, ICMPT 2) •Telephony Experience - IP and Legacy •Contact Center Experience •Basic Networking Knowledge •Cisco IOS CLI Familiarity •Working Knowledge of Cisco Unified Communications Manager •Gateway and Gatekeeper for H.323 Networks •Microsoft Windows 2003 Server
Course Length	5 Days
Course Cost	$3,695.00
Associated Exam Number	N/A
Detailed Course Module	•Course introduction •Unified CVP Technical Overview •Familiarization Lab •Unified CVP Comprehensive •Comprehensive Labs •Unified ICME Scripting to Support Unified CVP •Media File, ECC, MicroApp Labs •Unified CVP Voice XML Solution •VXML Server/Studio Labs •Events, Logfiles, and Reporting •Reporting DB Backup Lab •Failover, Diagnostics, and Troubleshooting •Troubleshooting Labs
Course Attachment	N/A

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