NetCare
NetCare is a fixed-fee, all-inclusive technology outsource support solution.
At its core, NetCare is a comprehensive set of IT management services: Helpdesk, Network Management and Planning. Building up from this foundation additional services are continuously added to address the changing and growing requirements of our clients, as well as new and improved technologies.
HELPDESK
Unlimited Helpdesk (End-User Support)
When e-mail is down or you cannot access your network or the computer just will not work as you expect—a skilled, friendly helpdesk analyst is simply a phone call away. Whether you call the support line or e-mail a request—our team will be there to address your computer related issues.
Onsite Hardware / Software Support
When your needs require onsite help, we will dispatch a field technician to your location. The NetCare team treats your problems as seriously as you do.
Remote Support
When possible, the NetCare Helpdesk will address your IT concerns using our secure “remote” software. Within seconds a NetCare technician can take control of your desktop or server, and walk you through the solution/issue while you watch. Over 80% of our client’s support issues can be resolved with a “remote session”.
NETWORK MANAGEMENT AND ADMINISTRATION
Optimization, Updates & Patch Management
NetCare is there to tune-up your PC. We provide automated patch management and optimization, system health checks and important computer basics such as inventorying of systems and software. These proactive tasks help keep your system running the way it is supposed to.
Network and Server Administration
A NetCare Systems Administrator proactively manages network and servers, including 24 x 7 monitoring, rights and privileges and documentation management.
Data Backup: Onsite and Offsite
You can’t afford to lose access to your critical data. NetCare takes a proactive approach to Data Backups. By assessing your needs and using internal and offsite backup solutions, NetCare will be there to help restore your data and ensure business continuity should the situation arise.
Security / Firewall
With new threats arising in what seems to be an everyday event, it is important that NetCare helps our clients manage security as an ongoing process. NetCare helps you stay on top of the security threats to firewalls, VPNs and email. We even help with basic administrative tasks like patching and password management.
Exchange / (SMTP / IMAP / POP
In today’s communication-rich world, email is vital to your organization. NetCare will manage your exchange system to ensure mail is flowing properly. With email being so important, we monitor your system 24/7 to track, identify and correct problems as they arise.
Smart Phone / Exchange Integration
NetCare provides support in cell phone / Exchange integration. It is time to realize the true value of your Smartphone or Pocket PC Phone by configuring and connecting it properly with your Exchange server.
Anti-Virus / Spam Filters
As a part of our proactive server and system maintenance routine, NetCare updates virus profiles to ensure your antivirus programs are current and functioning. In addition, we regularly monitor your spam filters to keep email communication running smoothly and efficiently, minimizing unwanted and unsolicited communications.
PLANNING AND OVERALL TECHNOLOGY MANAGEMENT
An Ongoing Approach to Managing IT Spending
NetCare provides you with regular reporting and total oversight of support, interactive IT planning and budgeting and a more strategic review of technology use. This will allow you to free yourself to focus on the strategic aspects of your organization.
Install / Configuration
Do not fret if you do not have the time—or staff—to manage IT related issues like hardware and software installation and configuration. Not only can your NetCare team take care of these issues for you, but our field technicians can often accomplish a project in a fraction of the time it would take an internal resource to do the same job.
Strategy and Design
When it’s time to evaluate something as important as your network or workflow processes, working with someone who has the expertise to help and provide an objective view can be critical to success. We are your trusted technology partner, and will be involved early enough in the process to help you make your IT investments some of the best investments you make.
ADDITIONAL SERVICES
Business Continuity & Disaster Recovery
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- Hosted Servers
- Hosted Exchange
